Patient policies and consent to care

Cancellation policy

We require at least 48 hours’ notice to cancel or reschedule appointments. Late cancellations or missed appointments will result in a $50 fee.

To cancel or reschedule, call or text our front desk at 203-479-9047. Messages sent through Practice Better are not accepted for scheduling changes.

Initial 15-minute call

Your first call is a brief, no-cost consultation limited to 15 minutes to assess your needs and match you with the right provider.

Recurring appointments

We recommend booking at least 3–5 follow-ups to support consistent progress. Many patients benefit from 10 visits, and you can cancel anytime with proper notice.

Booking requirements

Consent to treatment

By beginning care, you agree to receive individualized dietitian/nutrition services, which may include assessments, diagnostic tests, consultations, and meal planning. While results are not guaranteed, benefits may include improved digestion, blood sugar management, and long-term health gains.

Telehealth

You also consent to participate in telehealth services when appropriate. Telehealth may involve video or audio sessions and comes with standard security and privacy protections.

Please ensure you are in a private, safe, and non-distracted environment (for example, not driving). Sessions may be postponed if these conditions are not met.

Withdrawing consent

You have the right to withdraw your consent to care or telehealth at any time in writing.

Your privacy rights

Release of records

We will not release your health records to any third party without your written consent, unless required by law. This includes sensitive information like HIV status, substance use, or mental health.

Notice of Privacy Practices

You may access our full Notice of Privacy Practices upon request.

Insurance and verification

We are in-network with many major plans. Coverage varies, and patients are responsible for knowing their benefits. We’ll verify eligibility before your first visit, but final responsibility rests with you.

Payments

Outstanding balances

Balances must be paid within 30 days. Accounts unpaid after 90 days may be referred to collections. Please contact us if you’re in financial hardship; we’re happy to discuss payment plans.

A Good Faith Estimate is available upon request.

You have the right to

You are responsible for