Now Accepting All Major Connecticut Insurance

Initial Inquiry Call

Now Accepting All Major Connecticut Insurance Affordable, accessible, effective nutrition care—covered by your health plan. No referrals needed* (some plan exceptions apply).
Initial Inquiry Call
Patient Portal

Patient Policies & Consent to Care

At Dietitian Driven, we believe that informed care is empowered care. This page outlines our clinic policies, consent to treatment, privacy practices, billing guidelines, and your rights as a patient. We encourage all patients to read this page carefully and refer back to it as needed.

Appointments & Scheduling

Cancellation Policy

We require at least 48 hours’ notice to cancel or reschedule appointments. Late cancellations or missed appointments will result in a $50 fee. 

To cancel or reschedule, call or text our front desk at (203) 479-9047. Messages sent through Practice Better are not accepted for scheduling changes.

Initial 15-Minute Call

Your first call is a brief, no-cost consultation limited to 15 minutes to assess your needs and match you with the right provider.

Recurring Appointments

We recommend booking at least 3–5 follow-ups to support consistent progress. Many patients benefit from 10 visits, and you can cancel anytime with proper notice.

Booking Requirements

  • All patients must provide a credit card to secure appointments.
  • Booking forms must be completed prior to the first visit. Patients needing paper forms should plan to arrive 10–15 minutes early.

Communication Policy

Clinical vs. Administrative Messages

Practice Better Chat (found in our patient portal) is for clinical care questions only. We respond to clinical messages within 36 hours.

For scheduling, billing, or insurance inquiries, please call or text (203) 479-9047. Your provider does not manage these requests.

Consent to Treatment & Use of Telehealth

By beginning care, you agree to receive individualized dietitian/nutrition services, which may include assessments, diagnostic tests, consultations, and meal planning. While results are not guaranteed, benefits may include improved digestion, blood sugar management, and long-term health gains.

You also consent to participate in telehealth services when appropriate. Telehealth may involve video or audio sessions and comes with standard security and privacy protections. Please ensure you are in a private, safe, and non-distracted environment (e.g., not driving). Sessions may be postponed if these conditions are not met.

You have the right to withdraw your consent to care or telehealth at any time in writing.

Privacy & Protected Health Information (PHI)

We protect your health information in compliance with HIPAA and Connecticut privacy laws. You have the right to:

  • Inspect or request copies of your health records (a $0.65/page fee may apply).
  • Request how and where we contact you.
  • Request amendments or restrictions on your health information.
  • Receive a “Good Faith Estimate” of services if you’re uninsured.


We will not release your health records to any third party without your written consent, unless required by law. This includes sensitive information like HIV status, substance use, or mental health.

You may access our full Notice of Privacy Practices upon request.

Billing, Insurance & Payments

Insurance & Verification

We are in-network with many major plans. Coverage varies—patients are responsible for knowing their benefits. We’ll verify eligibility before your first visit, but final responsibility rests with you.

Payments

  • Payment is due at the time of service for co-pays, deductibles, or self-pay visits.
  • We accept cash, check, credit/debit, HSA/FSA cards.
  • All patients must keep a valid card on file.

Outstanding Balances

Balances must be paid within 30 days. Accounts unpaid after 90 days may be referred to collections. Please contact us if you’re in financial hardship—we’re happy to discuss payment plans.

A Good Faith Estimate is available upon request.

Your Rights & Responsibilities

You have the right to:

  • Receive respectful, informed care.
  • Decline or withdraw consent at any time.
  • Access your records, receive a privacy notice, and file a complaint without retaliation.
  • Opt out of text/email communications.


You are responsible for:

  • Keeping your contact and insurance information up to date.
  • Notifying us promptly of any issues or barriers.
  • Understanding your insurance coverage and financial obligations.

Contact Us

For any questions about these policies, please reach out:

Thank you for trusting us with your care!

Patient Portal
Initial Inquiry Call